DATE:
October 22, 2024
30
TO:
Board of Supervisors
SUBJECT
Title
BACK TO BASICS: A REVIEW OF COUNTY GOVERNMENT CORE FUNCTIONS, ESSENTIAL SERVICES AND CUSTOMER SERVICE RESPONSIBILITIES (DISTRICTS: ALL)
Body
OVERVIEW
As a local government, we continuously adapt and work to address pressing issues impacting residents of the region. Some of these issues are clearly within the County of San Diego's (County) jurisdiction, such as when responding to storm impacts on the county-maintained road network, while others are more national or global in scope like the immigration crisis, so-called "book bans" or the impacts of climate change. The range of complex issues that often dominate the discourse at our Board of Supervisors (Board) hearings has led to a significant amount of local action on our part over the past few years. This has included establishing new offices, creating new staff positions, adopting new ordinances, frameworks, and policies, preparation of numerous consultant studies, supporting various state and federal bills, etc. While these actions are often noble and demonstrate this Board's commitment to addressing the needs and concerns of communities throughout the county, we must also ensure we don't inadvertently compromise our ability to provide and maintain high-quality, efficient customer service levels across the County's various departments. Staying on top of pressing issues is important; however, it is equally important that we periodically take stock of our capacity to deliver on core functions and responsibilities.
The County supports the day-to-day needs and activities of residents and businesses throughout the region through what today's item will refer to as "core functions." In this case, core functions are meant to be understood as bread-and-butter programs and services that deliver on critical government services and that more broadly help maintain public welfare, safety and quality of life. These may be either internal processes ...
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