DATE:
November 15, 2022
04
TO:
Board of Supervisors
SUBJECT
Title
EMERGENCY SERVICES - AUTHORIZE A CATEGORICAL EXEMPTION FROM COMPETITIVE PROCUREMENT FOR INFOLINE OF SAN DIEGO DOING BUSINESS AS 2-1-1 SAN DIEGO FOR AS NEEDED EMERGENCY ACTIVATION SERVICES (DISTRICTS: ALL)
Body
OVERVIEW
In 2005, the State of California Public Utilities Commission (CPUC) designated INFOLINE of San Diego, doing business as 2-1-1 San Diego, as the comprehensive information and referral services line for San Diego County. Since then, 2-1-1 San Diego has offered reliable, personalized, quick, and free access to County public information. As a nationally recognized call center leader, 2-1-1 San Diego provides 24/7 services in compliance with CPUC and the National Alliance for Information and Referral Systems Professional Information & Referral standards.
If authorized, this request for an as needed Emergency Activation Services contract would leverage the Office of Emergency Services' disaster preparedness, response and recovery services, regional partner support, and 2-1-1 San Diego's comprehensive call center resources. 2-1-1 has historically served as an important partner in public communication during times of crisis, helping the County identify gaps in information needs, rumors and misinformation circulating in the community, and gaps or resource needs in disaster impacted areas. This contract will be activated in the event of a large-scale or rapidly escalating emergency requiring a public call center response. Examples include wildfire, floods, earthquakes, and other disasters when emergency services are overwhelmed, and critical public information must be disseminated quickly and directly.
Activation of this contract will rapidly expand 2-1-1 San Diego call center capacity during an emergency, reduce impacts to 911 dispatch centers, and allow 2-1-1 to serve as the County's lead for a disaster response public call center, recovery support, and referral services. A...
Click here for full text