DATE:
??November 4, 2025?
17
TO:
Board of Supervisors
SUBJECT
Title
PROVIDING DIRECTION ON THE FUTURE OF COUNTY TECHNOLOGY (DISTRICTS: ALL)
Body
OVERVIEW
On April 8, 2025 (18), the San Diego County Board of Supervisors (Board) directed the Chief Administrative Officer (CAO) to take action regarding the use of Information Technology (IT) by the County of San Diego (County). Specifically, the CAO was directed to outline the next steps for the new County Information Technology & Telecommunications (IT&T) contract expected to begin in 2028 by engaging and informing the Board and members of the public about a fair and competitive process for the selection of the next IT&T prime vendor(s). This includes assessing whether the current IT&T contract aligns with best practices in areas such as customer service, employee support, cost efficiency, risk management, liability, innovation, competition, security, and provider structure, including the use of single or multi-source providers, and identifying opportunities for improvement in future contracts.
To accomplish this, the Board directed the CAO to hire a consultant to conduct an independent Countywide assessment of IT and telecommunications needs, including an audit of active technology solutions across departments, and return to the Board with an update.
Today's item provides a summary of the results provided by Avasant Inc. (Avasant), the independent consultant that conducted the assessment of the County's IT&T services. This summary includes a current assessment of the IT network and computing services, business applications, contract service levels, and recommendations that can be used to improve the provision of IT services in future vendor contracts.
In addition, the Board directed the CAO to implement an innovation fund strategy to best leverage $1.0 million in annual Innovation Fund resources, engage Board offices, and County Departments. This direction included conducting a semi-annual ...
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